It’s no April Fool’s Joke, according to the FMCSA. Consumers do not like the moving industry and their practices.
April 1st, the FMCSA showed an investigation into household goods consumer complaints.
“With a significant increase in the volume of household good (HHG) complaints, the FMCSA has concluded a national investigation of the Top 100 carriers identified in the National Consumer Complaint Database (NCCDB).”
Between 2020 and 2021, complaints to FMCSA’s NCCDB increased from 4,340 to 8,295.
The Office of Inspector General from the Department of Transportation had said that there have been several problems that indicate the Household Goods moving fraud.
Including but not limited to:
- When you call the mover, the telephone is answered with a generic “Movers” or “Moving Company,” rather than the company’s name.
- The moving company will claim that they have been in business for 20 years or longer, but lack an online presence. Check to see if online business review websites show reviews only for a short period of time.
- The moving company does not accept credit cards and requires payments to be made by either postal money orders, direct wire transfers, or cash. They may also demand a large deposit before the move.
- The moving company demands cash or a large deposit before the move.
- On moving day, a rental truck arrives rather than a company owned or marked fleet truck..
- If storage is needed after pick-up, the moving company will only provide a vague location as opposed to the exact address of their storage facility.
Just goes to show, you cannot fight the law. For it may very well win and you may very well lose.
When you work with the Federal Motor Carrier Safety Administration, you may have to anticipate certain adjustments to be made.
This is all in order to be better understanding as a company that will be able to. The FMCSA is certainly clever enough to balance both the demands of the customer and the supply of their underlings. But if one thing is certain, it’s that it’s a matter of equity over equality.